FAQ & Returns

Returns and Exchanges

We offer an exchange or return within 40 days of the shipping date. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

Damaged or Incorrect Items

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or incorrect so we can fix it.

Refunds

Items must be returned new, in original packaging, and undamaged to receive a full refund. You are responsible for return shipping costs (some exceptions apply). Once we receive your return, it takes about 3–10 business days for the refund to reach your account, depending on your bank or card.

Late or Missing Refunds

First check your bank account, then contact your card company and bank, as posting can take time. If you still need help, email us at aestheticthreadz@gmail.com.

Exchanges

We replace items that are defective, damaged, or incorrect. To exchange for the same item, email aestheticthreadz@gmail.com.

Shipping

Orders are processed within 1–3 business days. Free shipping on orders over $75. You'll get an email when your order ships.

International Shipping

Free shipping does not apply to international orders (some exceptions apply).

Taxes

Sales tax is determined by the state you live in.